FAQ
Merchant - Frequently Asked Questions
PulzePay is a 3rd party payment gateway service provider that connects your e-commerce software
to your merchant account. We strive for a Faster, Safer & Easier way to allows you to collect credit
card, and FPX (online banking) payment in real time from your online store.
You must be at least 18 years old with a business registered with SSM and provide supporting
documents for your application.
The documents required for registration are:
Sole Proprietors / Partnerships
- Borang Pendaftaran Perniagaan (Borang A) Suruhanjaya Syarikat Malaysia
- Owner / Partner IC
- Latest Bank Statement
- Borang 9 or 13
- Borang 24 and 49
- Director resolution
- IC of all directors
- Latest Bank statement
- Borang Perniagaan Professional
- IC
- Latest Bank Statement
The registration will be approved within 1 – 2 working days if all documents are complete and
payment if done.
Once approved, PulzePay will send the Merchant ID and password to you to activate the account
through email.
Refer to PulzePay Pricing or contact our sales team for pricing structure via mobile@elite.com.my
Yes. Currently, PulzePay accepts two types of credit/debit cards:
- Visa
- MasterCard
- Affin Bank
- Alliance Bank
- AmBank
- Bank Islam
- Bank Rakyat
- Bank Muamalat
- Bank Simpanan Nasional
- CIMB Bank
- Citibank
- Deutsche Bank
- Hong Leong Bank
- HSBC Bank
- Kuwait Finance House
- Maybank
- OCBC Bank
- Public Bank
- RHB Bank
- Standard Chartered Bank
- UOB Bank
MYR and USD.
Yes. You may use our payment link, QR pay or merchant order form to receive payment.
Your products/services must be legal for sale in all states, provinces, and countries where you accept
customers. As general rules of thumb, whatever is illegal offline is illegal online.
Sites found to be selling banned products or services are subject to immediate account termination,
frozen funds, forfeiture of funds, fines, and/or order cancellations, all without notice.
The settlement cut-off time of every week will be 23:59 (Malaysia Time) of every Saturday, and
settlement will be credited into a designated bank account of the merchant on every Monday.
Should the settlement day falls on public holiday, your settlement will be credited on the next
working day.
PulzePay system is integrated with online reporting system. You can login to the portal by entering
ID and password provided. In the portal, you able to view:
- All transaction report (include transaction status)
- Daily sales
- Monthly sales
- Etc.
- Our platform and services are compliant with PCI-DSS (Data Security Standard) regulations.
Provide secure access to transaction logs via our gateway. - Deliver an e-Receipt for each transaction, straight into your customer’s email inbox!
- Support AVS and CVV2 Security and Fraud detection features
- Support Verified by Visa & MasterCard Secure Code 3D PIN secure transaction to minimize /
eliminate incidence of fraudulent transactions. - No storing of complete credit card number and other credit card security information such CVV2 and meeting PCI (Payment Card Industry) requirements.
All orders placed by a consumer are subjected to an automated fraud screening routine. This routine
automatically examines each and every order placed. Suspicious orders are reviewed by a trained
member of PulzePay risk management team. These orders are canceled if they are deem fraudulent.
If the order is susceptible to fraud, PulzePay risk management team will contact the store for further
review and action.
Merchant is allowed to refund particular transaction to the customer and cancel particular
transaction by inform PulzePay to do so. Transaction fee and other fees are not applied here.
This process will take 7 – 14 working days depending on the card issuing bank.
No chargeback fees will be imposes to merchant. However, PulzePay will hold the said amount until
the case is settled. If the merchant charge-back level exceeds 1% for consecutive 3 months, the
merchant account will be terminated.
You can contact your account manager or email to us mobile@elite.com.my